Privacy Policy

Last updated: [Insert Date]

[Organisation Name] respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information through our website and related services.

This policy has been prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, submitting forms, or providing information to us, you agree to the practices described in this Privacy Policy.

1. What personal information we collect

We may collect personal information that you voluntarily provide when interacting with our website or participating in our programs, events, or communications.

This may include:

  • Name
  • Email address
  • Phone number
  • Organisation or community group (if applicable)
  • Comments, feedback, testimonials or stories you submit
  • Uploaded media such as photos or video files
  • Newsletter subscription information
  • Event participation information
  • Any other information you choose to provide through forms on our website

We may also collect non-identifying technical information such as:

  • Browser type
  • Device type
  • Pages visited on our website
  • Date and time of visits
  • IP address

This information helps us improve the functionality and performance of our website.

2. How we collect personal information

We collect personal information in several ways, including when you:

  • Complete a form on our website
  • Subscribe to our newsletter or updates
  • Submit a testimonial, story, or community feedback
  • Upload photos or video files
  • Register for or participate in events
  • Contact us via email or contact forms
  • Interact with our website through cookies or analytics tools

All information collected through our website is provided voluntarily by you.

3. How we use personal information

We use personal information to support our community work and to operate our website and services.

This may include using your information to:

  • Respond to enquiries or messages
  • Communicate about programs, initiatives or community opportunities
  • Send newsletters or updates you have subscribed to
  • Publish testimonials, stories or community feedback (where consent is given)
  • Promote community activities, projects or events
  • Improve our website, programs and services
  • Maintain records for administrative or reporting purposes

If you submit a testimonial, story, photo, or video intended for publication, it may be used on our website, social media, or other communications with your permission.

4. Photos and videos from events

From time to time, photos or video recordings may be taken at events, community activities, or programs associated with [Organisation Name].

These images may be used to:

  • Promote community initiatives
  • Share stories and outcomes from programs
  • Publish event highlights on our website or social media

Where possible, we seek consent before publishing identifiable images or media featuring individuals. If you appear in an image or video and would prefer it not to be used, you may contact us and we will take reasonable steps to remove it where practicable.

5. Newsletter communications

If you subscribe to our newsletter or updates, we may use your email address to send you information about:

  • Community programs
  • News and updates
  • Events or initiatives

You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

6. Cookies and website analytics

Our website may use cookies or analytics tools to help us understand how visitors use our website.

Cookies are small data files stored on your device that help improve your browsing experience.

These technologies may collect anonymous information such as:

  • Pages visited
  • Time spent on pages
  • Browser type
  • Device information

This information does not usually identify you personally and is used to improve website performance and usability.

You can adjust your browser settings to refuse cookies if you prefer.

7. Third-party services

We may use third-party service providers to support our website and communications, such as:

  • Email newsletter platforms
  • Website hosting providers
  • Form processing tools
  • Analytics services

These providers may have access to limited personal information only where necessary to perform their services and are expected to handle information securely.

8. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

This includes:

  • Secure website hosting
  • Restricted access to information
  • Use of reputable service providers

However, no online system can be completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

9. Access and correction of personal information

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate or out of date.

To request access or corrections, please contact us using the details below.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

The most current version will always be available on our website.

11. Contact us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

[Organisation Name]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Address]